KUALA LUMPUR, April 28 (Bernama) -- Press Ganey, renowned leader in patient, member, employee and consumer experience across the healthcare ecosystem, has announced completion of acquisition of Forsta, a leading global provider of market research, customer experience (CX) and employee experience (EX) technology. The closing was effective April 26, 2022.
As industry-recognised leaders, with Press Ganey recently selected Best in KLAS for Patient Experience Improvement and Forsta named a Leader in the 2021 Gartner® Magic Quadrant™ for Voice of the Customer, the combined companies will power the future of research and experience technology.
“Together, Press Ganey and Forsta offer our clients the data connectivity, accelerated analytics, DEI expertise and deeply segmented insights that companies need to deliver frictionless experiences and truly drive transformation,” said chairman and chief executive officer, Press Ganey, Patrick T. Ryan in a statement.
“With Forsta, we expand into new geographies and industries, with highly complementary market research, CX and EX technology that will coordinate seamlessly with our existing healthcare solutions.”
Meanwhile, chief executive officer, Forsta, Kyle Ferguson said: “Press Ganey is expediting Forsta’s mission to reinvent the global insights industry. With this investment, we will be able to greatly accelerate innovation so our customers can deliver better insights, faster and at scale.”
Acquisition highlights include Fast-tracked Product Innovation; Marketplace Expansion; Unparalleled Insights; Healthcare Sector Disruption; and Exceptional Human Capital.
Press Ganey’s investment will advance Forsta’s product innovation at an accelerated pace, especially in the high-demand areas of artificial intelligence (AI), data visualisation and qualitative research.
In addition, Forsta’s global presence and extensive network will propel Press Ganey’s international healthcare growth ambitions while also expanding the company into new verticals, such as retail, financial services and consumer goods.
The joint company will continue to be led by Ryan as chairman and CEO, and Ferguson will remain at the helm of Forsta as CEO.
Combined, the organisation’s 3,000+ employees now serve thousands of customers, including Fortune 500 companies and top healthcare systems, throughout the North America, EMEA (Europe-Middle East-Africa) and APAC (Asia-Pacific) regions.
-- BERNAMA
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