Tuesday, 17 February 2015

John Crane Strengthens ASEAN Customer Service Capabilities

KUALA LUMPUR, Feb 17 (Bernama) -- John Crane announced today the expansion of its service super center in Singapore plus the opening of two facilities in Malaysia: a sales and service office in Kuala Lumpur and a service center in Bintulu. These investments allow John Crane to respond faster to local customers' service needs, increase hands-on training offered to customers, and improve the transfer of technical expertise and knowledge within the region.


Significant upgrades to the Singapore service super center will improve quick turnaround service capabilities for customers with the goal of reducing downtime costs. The upgrades include:
-Improved testing capabilities: The dry gas seal test center now includes a newly upgraded observation center allowing customers to monitor dynamic testing of their seals in real time. In addition, the test rig is being upgraded to handle the larger diameter seals and higher testing speeds required for newer LNG applications in Southeast Asia and Australia.

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