INFORMATION ON TELECOMMUNICATIONS AND MULTIMEDIA SHARED WITH CONSUMERS IN PERLIS

CFM Organizing Another Industry KSS - Perlis Edition KANGAR, Nov 15 (Bernama) -- Communications and Multimedia Consumer Forum of Malaysia is committed to empower consumers by continuously organizing, the CFM Industry Knowledge Sharing Session (KSS). Which was held at Hotel Seri Malaysia, in Kangar today. For this edition, CFM took the opportunity to share information and the evolution of communications and multimedia with consumers in Perlis, which previously, the KSS series were held in few states such as Selangor, Perak, Johor, Sabah, Sarawak, Penang and Pahang. This programme is a platform for consumers to understand the issues that are related to communications and multimedia industries besides knowing how to get an effective resolution by reporting their problem to the right channel. “CFM hosts programmes like KSS in different states in order to approach and to better understand consumers’ issues in communication and multimedia services because we believe the problems faced by consumers may vary by region. At the same time, consumers can get accurate and more informed information about the industry by following the KSS program here,” said CFM Chairman, Mohamad Yusrizal Dato Yusoff. In this KSS Perlis edition, the shared topics related to consumers are “Tips on saving your telco monthly commitment”, “The end of analogue system and the beginning of digital system for television broadcast next year”, and “Online shopping” delivered by invited speakers from Ministry of Domestic Trade, Co-Operatives and Consumerism (KPDNKK), MYTV Broadcasting and CFM. Mohamad Yusrizal added, CFM advices consumers to lodge official complaint if they have problem with service provider because it can leave a significant impact to the changes in industry and service than just making complaints on social media. According to CFM records, CFM had received 3,838 complaints as of the first 10 months this year and 75% of the total number of complaints were resolved in less than 15 days. CFM also receives complaints from consumers in Perlis, with 24 complaints received in 2016, while 8 complaints have been received by October this year. Please click here for Total of Complaints Received by CFM  The following are five highest numbers of complaints received by CFM this year and last year, with complaints regarding Bill and Charge records the highest number of complaints reported by consumer. Please click here for 5 CATEGORIES OF THE HIGHEST NUMBER OF COMPLAINTS RECEIVED BY CFM CFM offers a wide range of complaint channels for the publics who seeks solutions for unresolved complaints by service providers and providing solutions for issues related. CFM will constantly analyze all issues of communication and multimedia services affecting consumers in Malaysia and will continue to strive to ensure transparency in complaint handling as well as continuous monitoring of services provided by the Service Provider and address any violation of the Consumer General Code of Practice for the Malaysian Communications and Multimedia Industry (GCC). #YourRightsOurPriority #BeASmartConsumer Please click here for Photos : https://goo.gl/b2h6eD Please click here for  Photo caption SOURCE : Communications & Multimedia Consumer Forum of Malaysia (CFM) FOR MORE INFORMATION, PLEASE CONTACT: Name : Noor Shahdiella Abd Manan Tel : 019-3246036 Email : shahdiella@cfm.my Name : Roharrashidah Abdul Halil Tel : 017-8961588 Email : roharrashidah@cfm.my Name : Nur Shazwani Zainudin Tel : 017-4012010 Email : shazwani@cfm.my --BERNAMA