KUALA LUMPUR, June 25 -- Uniphore, a global leader in Conversational Service Automation has been named in the 2020 Gartner Cool Vendors in CRM Customer Service and Support report.
According to a statement, seven years after being recognised as a Cool Vendor in Human-Machine Interfaces, Gartner revisits Uniphore and writes about ‘Where are they Now’.
“This research does not constitute an exhaustive list of vendors in any given technology area, but is designed to highlight interesting, new and innovative vendors, products and services,” stated Gartner in the report.
The report goes on to further point out, “Consistency and personalisation are key to providing effortless customer service experiences which along with better employee experiences, will increase both customer and employee loyalty.”
The report also states that “the message is becoming clearer: to deliver stronger and more sustainable customer experience, organisations need to shift to a digital-first agenda supported by artificial intelligence and machine learning for both automated and assisted service personalised customer interactions.”
“Being named a Gartner Cool Vendor back in 2013 was such an honour and really set us on the road to success as we expanded our offerings, delivered innovations for customers and enhanced our portfolio,” said Uniphore president and co-founder, Ravi Saraogi.
“Now, to have Gartner relook at our company and share their findings in the ‘Where are they now’ section of the Cool Vendor report, is amazing.”
-- BERNAMA
No comments:
Post a Comment