KUALA LUMPUR, July 15 (Bernama) -- Uniphore, an early leader in Conversational Service Automation (CSA), has announced innovative new Artificial Intelligence (AI) enhancements to its portfolio of products.
With these additions, the company continues to lead in providing new and exciting options for organisations to deliver transformational experiences throughout the entire engagement cycle – before, during and after contact is made, according to a statement.
Announced recently are enhancements to Uniphore’s U-Assist family that now include new deep learning AI models specifically developed to augment and optimise both the agent performance and customer experience.
“These latest enhancements help our customers drive transformational experiences by delivering greater intelligence and recommendations through the application of deep learning AI models,” said Uniphore chief executive officer and co-founder, Umesh Sachdev.
“I am extremely proud of the work our team has done to deliver these technology innovations for our customers.”
Uniphore’s latest AI innovations are in the areas of enhanced intent discovery + next best action, enhanced agent promises model, proactive supervisor alerts and automatic feedback loop for optimisation of its AI models.
Uniphore’s new enhancements further bolster the capabilities of its existing industry-leading products and those recently announced, which included innovations like integrated front-end customer interaction and backend fulfillment from engagements and new solutions for agent authentication and customer data protection.
Uniphore’s latest product enhancements include Interaction Sectioning; AI Modeling for Intent Detection; AI Intelligence for Informed Supervisor Alerts; and, After Call Work Self-optimising AI Models.
More details at www.uniphore.com.
-- BERNAMA
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