Independent study found Genesys customers achieved 158% return on investment across entire contact center operations
SINGAPORE, Feb 18 (Bernama-BUSINESS WIRE) -- Genesys (http://www.genesys.com/asia), the market leader in omnichannel customer experience (CX) and contact center solutions, today released the results of the commissioned Total Economic ImpactTM study conducted by Forrester Consulting that examined the return on investment of deploying the Genesys Customer Experience Platform by large companies.
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