TOKYO, May 17 (Bernama-BUSINESS WIRE) -- NTT Communications Corporation (NTT Com), the ICT solutions and international communications business within the NTT (NYSE: NTT) Group, announced today that its Arcstar Universal One global VPN service received a No.1 Customer Satisfaction designation from the UK marketing services firm Ocean82, Ltd. for the fifth time. The selection, which is based on predicted organic growth and overall customer satisfaction, was published recently in “Voice of the Customer: Global Data VPN, Issue 20,” a benchmarking report.
According to Janet Watkin CEO of Ocean82, “Results from Ocean82’s independent global benchmarking study of customer satisfaction with data VPN & hybrid networks reveal NTT Com is rated as the best-in-class global operator. Monitoring global service providers, to determine who is considered to be the most successful overall is fused into the methodology which weights perceived performance according to what matters most to service users.”
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