KUALA LUMPUR, Jan 27 -- Uniphore, an early leader in Conversational Service Automation, has announced three new appointments to its board of directors – John Chambers, Andrea Ayers and Burt Podbere. Their appointments, effective immediately, come as Uniphore experiences record demand for its AI and automation solutions. Their combined experience in building market leaders, driving innovation and scaling global companies will accelerate Uniphore’s growth and further advance the company’s leadership in utilising AI and automation for customer service. “We are thrilled to welcome John, Andrea and Burt to Uniphore’s board of directors,” Uniphore Chief Executive Officer and Co-Founder, Umesh Sachdev, said in a statement. “They are joining Uniphore at a key point in our history as we rapidly drive our business forward and build deeper relationships with our customers. “Each executive brings invaluable experience and expertise which will help us execute our strategy, drive profitability and expand into new markets with our industry leading artificial intelligence and automation solutions.” Uniphore has tripled its revenue over the past year, due to an increased reliance on contact centres and surging demand for AI and automation to strengthen customer service. Kicking off this year, Forbes reported that Uniphore was one of the ‘Top 25 Machine Learning companies to watch in 2021’. -- BERNAMA
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