UNIPHORE UNVEILS INDUSTRY-FIRST TECHNOLOGIES TO STRENGTHEN BOTH AGENT AND CUSTOMER EXPERIENCES IN THE CONTACT CENTER

 New RPA and Agent Security Solutions Set a New Standard for Customer Service Amid Era of Remote Work and High Customer Expectation

SINGAPORE & PALO ALTO, Calif., Jan 29 (Bernama-BUSINESS WIRE) -- Uniphore, an early leader in Conversational Service Automation (CSA), today announced the addition of its new U-Trust portfolio and U-Assist Assurance solution to its portfolio. With these new solutions, Uniphore customers will be better able to support call center agents and operations, while building trust with consumers and delivering a better overall customer experience.

Uniphore’s new solutions are focused on improving and optimizing contact center interactions from start to finish, strengthening the connection between front-end customer experience and backend fulfillment through Robotic Process Automation (RPA) and improving contact center security through agent verification and data security.

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