KUALA LUMPUR, April 5 (Bernama) -- Vonage, a global leader in cloud communications helping businesses accelerate their digital transformation, announced Australia-based startup Curious Thing is using the Vonage Communication Platform (VCP) to scale its solutions and improve customer experiences with automated and AI-enabled proactive customer engagement.
“Through the Vonage Communications Platform, Curious Thing has been able to easily integrate scalable, international capabilities into its existing offering and improve customer experiences with automated and AI-enabled proactive customer engagement,” said EVP of Product and Engineering for Vonage, Savinay Berry.
Meanwhile, Head of Solutions, Curious Thing, Rik Johnson said: “Without Vonage, we wouldn't be able to connect our customers with huge volumes of people at scale globally, while maintaining personalised connections. The combination of the Curious Thing engine and the near-limitless capability of Vonage APIs helps us solve a variety of problems for our customers.”
Curious Thing is a voice-based conversational AI startup. Its voice AI technology is currently used in proactive call outreach and inbound service augmentation, helping ecommerce, financial services and healthcare providers re-engage with customers and uncover deeper insights from conversations.
According to a statement, Vonage Communications APIs allow developers to easily enhance and build intelligent, intuitive customer experiences directly into their existing applications and devices.
The combination of Curious Thing and Vonage APIs, including Vonage’s Voice, SMS, Numbers and Reports, enables Curious Thing’s customers to connect at scale, across geographies and channels.
At the beginning of the pandemic, a customer in the public sector approached Curious Thing with an urgent request to connect with service users and determine compliance with trading requirements.
With Curious Thing and Vonage, the customer was able to establish intelligent conversations with 150,000 people in 10 days, in a reliable and secure manner.
-- BERNAMA
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